Social networking is currently dominating in a full-fledged manner and the growth of mobile social media has also been phenomenal. Mobile social media is now being used to promote brands and posting reviews and comments about various products and services.
Multimedia engagement is on a rise and e-commerce has turned into M-commerce. However, legions of companies still don’t get the essentials of the mobile marketing and get stuck in the old-school thinking. According to Avinash Kaushik, in order to make business successful in the future, some key factors needed to be taken into consideration:
– Rethink customer acquisition and brand engagement
Mobile platform provided a new opportunity to re-think customer acquisition and brand engagement, shifting from interruption to becoming a persistent part of someone’s life.
The traditional marketing strategy is to do research and bidding and guessing and demographic/behavior targeting and so much more just to guess when to interrupt people with a message about the brand. However, instead of interruption, the mobile marketing weaves its way into the audiences’ life.
Case Study:
Procter & Gamble does utility marketing really well on mobile platforms. Its mobile application including the uber-famous SitOrSquat and the fun Crunch Band are just some examples of apps that allow P&G, at a very low cost, to become part of our lives by helping us look beautiful, solve pet problems, remove stains and find a clean public restroom in a hurry.
Procter & Gamble is among the batch of early adopters of QR codes in the United States. Recently, it s also using OR codes to create mobile stores inside Toronto bus shelters. The insight is that people can purchase household items while they are on the go and kill the waiting time more productively. This kind of e-commerce that is built into an urban landscape is an innovative way for brand and retailers to expand the e-commerce experience for consumers.
– Rethink customer data acquisition and intent targeting
Since companies now can collect customer data through exchange value for data (with permission), why get the data converted into monetization opportunities and create hyper-relevant targeting opportunities based on the consumer intent signals?
Case Study:
One case in point is Triplt. One simply put the information of air, hotel, car rental, etc to Triplt and they will organize it into a neatly cohesive itinerary instead. And if you happen to purchase the Pro version, it will then delve into your data and remind you the missing information if there is any.
Another example is the finance management app called Pageonce – Money & Bills, which provides one-stand access to all your finances account that include banking, brokerages, investments, credits cares, and so on.
Recent Trends in Mobile Marketing:
– Targeted Geo-Mobile Coupons
More mobile location-based advertisers are using geo-fenced strategies, a survey from CouponCabin.com reveals that 2/3 of the mobile phone users would be at least somewhat interested in a mobile application that lets them get notifications for geo-targeted coupons. Saving money, convenience and a reminder to use the coupons have been cited among the top three factors for the interest.
– Passive Location-based Applications
On SXSW 2012, several location-based applications have risen to get the audience’ attention, among which Highlight, Glancee, and Sonar got the most buzz. Such apps track data of the users’ locations throughout the day and automatically find other users in the vicinity. However, once concern is that how these app will address the issue of privacy successfully , which is a clear concern with this type of tracking.